Manage your Spend cards
Activate physical cards, view your PIN, set up mobile wallets, and report lost or stolen cards.
- Request to change your Spend card limit As a cardholder, you may occasionally find that you need more funds on your card than what was originally allocated. Whether it's to cover a one-off expense ...
- Check your Spend cards As a cardholder, you have an overview of all the cards that you own in My cards. The physical cards are blue, while the virtual cards are cyan: In this tab,...
- Confirm a Spend card order Whenever a Spend Admin orders a virtual or physical card, the cardholder must confirm the order for the card to be formally issued. The cardholder will recei...
- View Spend card details This article provides a step-by-step guide to help you view your card quickly and easily in Cledara. You can jump ahead to our FAQ section if you have specif...
- Spend card interface Your card interface is organised into three tabs, designed to present specific information and functionalities related to your card management needs. To acce...
- Cancel a Spend card order Once a card is ordered in Cledara Spend, the cardholder will need to confirm the card order before it is formally issued. If you no longer wish to create the...
- Delivery of your physical Spend card Once the card has been confirmed, it is then time for the physical card to be shipped to your set delivery address.In this article, we address some of your m...
- Activate a physical Spend card When your physical Spend card is delivered, you will need to activate it on the platform to begin making payments. Click the Activate card button, enter th...
- View your physical card PIN A randomly generated PIN is attached to each of your physical Spend cards to allow for Chip-and-PIN payments. Below is a step-by-step guide to accessing and...
- Disable a Spend card If you need to disable a Spend card for any reason, you can do so in a couple of clicks! Simply open the card, and toggle it off using the Active/Disabled to...
- Report lost, stolen, or damaged physical Spend cards This article walks you through the steps to take when you need to report lost, stolen, or damaged physical Spend cards: Report lost or stolen cards on the ...