Once the card has been confirmed, it is then time for the physical card to be shipped to your set delivery address.
In this article, we address some of your most common inquiries about card delivery.
FAQs
Will I incur any additional delivery fees when ordering a physical card?
How long will it take for the physical card to be delivered?
Where can the cards be delivered?
When will the cards arrive?
What if my card did not arrive within the timeframe?
Will I incur any additional delivery fees when ordering a physical card?
No, Cledara covers the cost of delivery for your physical cards.
How long will it take for the physical card to be delivered?
This is dependent upon the country to where the card is being sent, but the general expected timeline is around 7 calendar days.
Where can the cards be delivered?
For the moment, Cledara physical cards can only be sent to the country of your company's trading address.
Your trading address is the same as your Cledara card billing address. If you would like to update your trading address, please contact us at support@cledara.com.
When will the cards arrive?
For Spend cards ordered to the UK - if your card has not been delivered within 7 calendar days of ordering, please contact us at support@cledara.com. Our team will assist you promptly to resolve the issue.
For Spend cards ordered to Europe - if your card has not been delivered within 30 calendar days of ordering, please contact us at support@cledara.com. Our team will assist you promptly to resolve the issue.
What if my card did not arrive within the timeframe?
If your card still hasn't arrived after the expected shipping timeframe, the Request replacement button will become visible:
At that point, the cardholder or any Spend Admin can request a replacement.
Once you click the button, you'll need to confirm whether you want to permanently close the current card:
Please note that once a card is closed, it cannot be reactivated. Even if the original card eventually arrives, it will no longer be usable or eligible for activation.
After the card is closed, you can confirm whether you'd like to order a replacement:
The replacement card will be sent to your company’s trading address. Requesting a replacement does not consume a card token from your account. If you want it delivered to another address, please create a new card.
You can request a replacement up to three times per card. After the third request, the option will no longer be available. If you need further help at that point, please contact Support at support@cledara.com.