Delivery of your physical Spend card

Once the card has been confirmed, it is then time for the physical card to be shipped to your set delivery address.

In this article, we address some of your most common inquiries about card delivery.

FAQs

Will I incur any additional delivery fees when ordering a physical card?

No, Cledara covers the cost of delivery for your physical cards. 

How long will it take for the physical card to be delivered?

This is dependent upon the country to where the card is being sent, but the general expected timeline is around 7 calendar days.

Where can the cards be delivered?

For the moment, Cledara physical cards can only be sent to the country of your company's trading address.

Your trading address is the same as your Cledara card billing address. If you would like to update your trading address, please contact us at support@cledara.com.

Where can the cards be delivered?

For Spend cards ordered to the UK - if your card has not been delivered within 7 calendar days of ordering, please contact us at support@cledara.com. Our team will assist you promptly to resolve the issue.

For Spend cards ordered to Europe - if your card has not been delivered within 30 calendar days of ordering, please contact us at support@cledara.com. Our team will assist you promptly to resolve the issue.

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