If you need to disable a Spend card for any reason, you can do so in a couple of clicks!
Simply open the card, and toggle it off using the Active/Disabled toggle:
This will temporarily lock the card, and we will stop authorising any payment requests.
If a card is disabled by a Spend Admin, it will have to be reactivated by a Spend Admin.
Therefore, if you are a cardholder with either a Spend Accountant or a Spend User role, and a Spend Admin has disabled your card, you will not be able to reactivate it by yourself. You will need someone with a Spend Admin role to help you get your card back up and running.
Disabling vs Closing a card
Disabling a card is a reversible action. To reactivate the card, simply toggle it back on. However, once a card is disabled, you will see the option to close the card:
Closing a card is an irreversible action. Confirming this action will permanently delete the card details, which means:
You will not be able to access the PAN.
You will not be able to report the card as lost, stolen, or damaged and get a replacement card.
You will not be able to reactivate the card.
Once a card has been closed, you will see the card limit that was used up until the point the card was closed.
To know how to disable your cards in the Cledara mobile app, visit this article.