Once a card is ordered in Cledara Spend, the cardholder will need to confirm the card order before it is formally issued.
If you no longer wish to create the card, a Spend Admin can cancel the card order.
A card can be cancelled only before it is confirmed.
Once the card order is confirmed, it can no longer be cancelled. To remove a confirmed card, please disable or close the card instead.
How do I cancel a card?
Regardless of whether the card is physical or virtual, a Spend Admin can cancel a card order by going to Spend > Overview, then select the relevant card to reveal the Cancel button below the card:
When you select Cancel, a pop-up will appear for you to confirm the action:
You will see a confirmation once the card has been cancelled successfully.