A randomly generated PIN is attached to each of your physical Spend cards to allow for Chip-and-PIN payments.
Below is a step-by-step guide to accessing and changing your physical card PIN. Feel free to jump to the FAQ section at the bottom if you have specific questions in mind:
What happens if I enter the wrong PIN when making a payment?
What happens if I enter the wrong password when viewing my PIN?
I cannot view my PIN. What could be wrong?
To know how to view card PINs in the Cledara mobile app, check out this article.
Step-by-step guide
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As the cardholder, you can view the PIN for your physical card by going to Spend > My Cards, and select the relevant card.
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Under the card's Overview tab, you will see the option to View PIN:
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When the card PIN is viewed, a record of this will be kept in the Change history tab
Only the cardholder will have the ability to view the PIN.
FAQ
What happens if I enter the wrong PIN when making a payment?
You have three attempts to enter the correct PIN. After three unsuccessful attempts, your card will be blocked for 24 hours.
If the PIN is entered incorrectly three more times after the 24-hour block, the card will be permanently blocked. To unblock your card, please contact support@cledara.com.
What happens if I enter the wrong password when viewing my PIN?
After 5 consistently failed attempts, you will be temporarily blocked from accessing the PIN for 5 minutes.
I cannot view my own card PIN. What could be wrong?
For security reasons, you cannot view your physical card PIN if the card is disabled. Please make sure your card is active before trying to access your card PIN.
If your card is disabled by a Spend Admin, it will have to be reactivated by a Spend Admin.