This guide shows account admins how to replace the main card on an application, for example if the card details have been compromised, or you are having issues making payments.
Who can do this
Account Admins can replace the main card on any application in their account.
Cledara support can also do this on your behalf if needed.
Steps
Go to the application
Open the application whose card you want to replace.
Open More actions and click Replace main card
On the application's detail page, click More actions at the top right corner, then select Replace main card from the dropdown.
Confirm the replacement
Confirm in the pop-up to proceed.
The new card is created automatically in the background — this normally only takes a few seconds. If it doesn't appear right away, give it a moment and refresh the page.
What happens when you replace a card
- The old card is closed and can no longer be used.
- A brand-new card is issued for the application, inheriting the same spend limit, currency, and budget period as the old one.
- Any card tags and labels on the old card carry over automatically to the new card.
- The new card has a different card number, expiry date, and security code. Any vendor charging the old card will need the new details, so update them wherever the old card is saved.