Name on card and company addresses

Your billing name and address are the details shown for your Cledara cards. This article explains where they come from, how your registered, trading and billing addresses differ, and how to change them.

Name on card

The billing name depends on the type of card:

SaaS cards

The billing name for SaaS cards is the name on card you entered when you signed up to Cledara. It can be up to 20 characters long.

If your billing name is a single word (for example, "Cledara") and a supplier asks for a first and last name separately at checkout, enter that word in both fields.

Spend cards

The billing name for a Spend card is the cardholder's first and last name, as entered in Personal details on their user profile.

Change your name on card

To change the billing name on your SaaS cards or a Spend card, contact support@cledara.com.

Registered, trading, and billing addresses

We hold three addresses for your company, and each one has a different purpose:

Registered address

Your company's official address, as shown on the national company register (for example, Companies House in the UK).

Trading address

Any office address your company operates from, in the same country as your registered address.

Billing address

The address shown for your Cledara cards. It's always the same as your trading address.

If a supplier asks for your card's billing address at checkout, enter the card billing address shown in Cledara, which is the same as your trading address.

Change your registered or trading address

Contact support@cledara.com with the new address. Here's what we'll need to make the change:

Changing your trading address also changes your billing address.

If your company changes its name

Let us know at support@cledara.com. We'll check the change against the national company register and update your records, so your account stays up to date and compliant.

If your email domain has changed

A name change often comes with a new email domain. If yours have changed, email support@cledara.com, and we'll help you update your users' email addresses in Cledara.

If you use Google sign-in or Okta SSO

Make sure the email addresses of your users in Cledara match the ones active in your Google or Okta account, so everyone can keep logging in without any issues.