The expected arrival time of your transfer is dependent on your bank's cut-off time. Check with your bank to estimate when you should arrange your transfer to be in time for your payment.
Once your money is received by Cledara, it will appear in your account straight away. The time it takes to reach Cledara depends on the currency and your method of sending the transfer:
GBP payments
- We recommend using Faster Payments (FPS) to top up your account. Your funds will normally be available in your Cledara account within 2 minutes, but it can take up to 2 hours.
- If you send GBP with Bankers' Automated Clearing System (BACS), it may take up to 3 working days for the transfer to be received.
EUR payments
- We recommend using instant SEPA for immediate transfers up to €100k.
- If you send EUR via SEPA Credit Transfer (SCT) and are usually received the next working day if sent in the morning, or two days later if sent in the afternoon.
Troubleshoot
If the funds do not appear your account after 3 working days
Many parties are involved in making your transfers happen, but the first thing you need to check is that your transfer instructions are correct:
- The beneficiary name and address match that of your company
- You are sending the same currency as the destination account
- You used the correct BIC for the currency you are sending
If any of the above details are not correct, your funds likely will not reach us. Please reach out to your bank to call back the transfer, and initiate a new one with the correct details after that.
If the account details are correct, but you don't see your funds
Check your transfer receipt or confirmation for the type of transfer you have instructed.
The transfer has been made via SWIFT if:
- There is a UETR (unique end-to-end transaction reference) for your transfer
- There is an extra charge for your transfer
A SWIFT payment can take up to 4 working days to arrive. If you need the funds urgently, please contact your bank to see if they can call back the transfer and arrange a separate transfer via FPS or instant SEPA.
If everything looks good, but your funds have not arrived within the expected timeframe
Please reach out to support@cledara.com with a copy of your transfer confirmation. We will investigate it with our payment provider.