Why did my subscription's payment fail?

When the payment for a subscription fails you will receive an email notification (unless you deactivate the option in settings) as well as a notification within the platform.

But why has that happened?

  • You might not have enough funds in your Cledara account and thus there weren't enough funds to move to the card with which to pay.
  • The budget set might not be enough to cover the cost of the subscription.
  • The charge attempted by the merchant was higher than both the budget set and the budget flexibility set (if any).

If you need more details you can always click on one of the failed payments and you will be shown further details on the issue at hand.

So... what now?

  • If you don’t have enough funds on your Cledara account, you should top it up. Then it will be possible to pull enough funds to the card for the payment.
  • If you had set a budget that wasn’t enough to cover the regular amount of the subscription, amend the budget so that future payments won’t be declined. The merchant will most likely try to charge you again in some hours and the payment will go through upon the new budget is set.
  • If the charge that was attempted was higher than the budget set, and it also exceeded the room for leverage set with the budget flexibility featured (if used), you can review the charge that was attempted and decide to pull enough funds into the card to settle the bill or reach out to the merchant to inquire about the higher than expected cost.

Let's see an example in action: 

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