Resolving payment issues
- Why did my payment fail? If a payment fails, it means the merchant was unable to charge your Cledara card. This can happen for a number of reasons, and most are easy to fix.This arti...
- Pending Transactions What is a pending transaction? When a vendor charges your Cledara card, we take the funds from your account and reserve them. At this point, the transaction ...
- Payment exceeds budget If your payment exceeds the budget set within Cledara, you can expect different behaviours based on the budget type of the application. If the application is...
- Small charge on the card before the expected payment Sometimes merchants charge a small amount to validate a card ahead of the actual payment which is processed in batches throughout the day. The transaction wi...
- Unable to top up your application Your fixed-budget applications cannot be topped up if there are not sufficient funds in the Available balance. We will automatically try to top up the applic...