Replace your expiring cards

Thank you for being with us and for growing alongside Cledara all these years!

Time flies, and this means your Cledara cards may be nearing their expiration date. If you have any cards that require attention, Admins, Application Owners, and supplementary card owners will receive email reminders to renew them within the next 30 days.

Below, you’ll find detailed steps to:

  Identify expiring and expired main cards
  Renew cards and update card details on the vendor site
  Identify and renew expired supplementary cards

Identify expiring and expired main cards

1. Navigate to the Applications tab.

2. Click Filter results > Card expirations, and select the checkboxes for Expiring and Expired:

   

3. A list of applications with main cards that are expiring soon or have already expired will be displayed:

   

Renew cards and update card details on the vendor site

1. Open the Overview tab of the relevant application, where you normally view card details:

   

2. Click Renew to replace the old card. Once you click Confirm, a new card will be generated, and the old card will be closed and can no longer be used for payments.

3. Click Update card details to view the details of your new card. This includes a new PAN, CVC, and, most importantly, a new expiry date:

   

4. Copy the new card details and update them on your vendor site.

Renew expired supplementary cards

1. If you did not add an optional card expiration date to a supplementary card, it will naturally expire 3 years after card creation. When this happens, you’ll notice an additional label marking the supplementary card as expired:

   

2. To replace the card, toggle to disable the card.
3. Then, click on the three dots menu, and select Delete card.
4. Click Add new card to create a replacement supplementary card for your users.