Two-factor authentication

New financial regulations make 2-factor authentication a requirement when logging into a financial product in the UK and Europe. Therefore, after logging into Cledara with your email and password, you will be regularly asked to take an additional step to confirm your identity.

How does it work?

  1. Log in to Cledara with your email and password. 

  2. Once you have logged in, you will be prompted for a code either delivered by text message or presented in the authentication app on your mobile device.

  3. Enter the code into Cledara to confirm your identity.

  4. Once you have logged in, you won’t be asked to complete this additional step unless you log in from a different location or device. Additionally, if you have not logged in for a while, we will send you a login code.  

Does this affect my account? 

Not at all! The way you use Cledara or make payments with a Cledara card is not affected with two-factor authentication. 

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