Financial regulations make 2-factor authentication (2FA) a requirement when logging into a financial product. Therefore, after logging into Cledara with your email and password, you will be regularly asked to take an additional step to confirm your identity.
When Does 2FA Apply?
Cledara asks for 2-factor authentication in the following login scenarios, whichever comes first:
- Every 30 days in the same browser on the same device
- Whenever you log in with a new device
- Whenever you log in with a new browser
How to Complete 2FA
You can authenticate using one of two methods:
- SMS Code – A unique code will be sent to your registered mobile number.
- Authenticator App – Use an authentication app (e.g., Google Authenticator) on your mobile device to generate a time-based code.
Managing 2FA Settings
Workspace Admins can switch between SMS and the Authenticator App at any time. This change applies to all users within the workspace. Learn more about managing 2FA settings here.
How does it work?
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Log in to Cledara with your email and password.
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Once you have logged in, you will be prompted for a code, either delivered by text message or presented in the authentication app on your mobile device.
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Enter the code into Cledara to confirm your identity.
This extra layer of security ensures that your account remains safe and compliant with financial regulations.