Manage your bank account details for reimbursement claims

When claiming reimbursements through Cledara Spend, you have the option to provide and update your bank account details so that your Finance team can send funds to the right place. 

Below, you'll find answers to common questions about adding, changing, and verifying your bank details:

   How do I add my bank account details? 
   How do I change my bank account details? 
   How do I verify my bank account details?

How do I add my bank account details?

You'll be asked to provide your bank account details the first time you submit a reimbursement claim.
Once entered, these details will be saved for future claims.

If you ever need to check or update your details, you can find them in your user profile details within Cledara.

How do I change my bank account details?

If you need to change your bank account information, a Spend Admin will first need to reset your existing details in your user profile:

You'll be notified once your details are reset.

You can then enter your new bank account details in your user profile. Otherwise, you'll be prompted to enter them when submitting your next claim.

How do I verify my bank account details?

When you add or update your bank account, you may see a message about Verification of Payee (VoP). 

What is Verification of Payee?

Verification of Payee is a system used by banks to confirm whether the account name and account number you provide match what's registered with your bank. It helps reduce fraud and accidental payments to the wrong person or company.

Why am I seeing this message?

When you enter your bank details, we perform a quick check and provide a result. 

This message is advisory only. It's there to help you double-check your information, but it won't stop you from adding or using the bank account, even if the result is not a perfect match.

What do the results mean?

You might see one of the following statuses:

Status	What it means
Match	The account name and number match what the bank has on file.
Close Match	The details are mostly correct but not exact (for example, a typo or shortened name).
No Match	The account name doesn’t match the bank's records. Review and edit your details where needed, and run another check before proceeding.
Unable to check	Verification check is not possible or applicable at this time. You may choose to retry later or check the account details carefully and proceed only if you are satisfied that they are correct.

Proceeding with the payment could lead to the funds being sent to the wrong account and you may not be able to recover the money. just ensure your details are correct to avoid delays in receiving your reimbursement.