FAQ
Frequently Asked Questions
- Where is my money held and is it safe?
- How is Cledara regulated?
- How many cards can I have?
- How are rewards points calculated?
- Is there a limit to the number of rewards points that I can earn?
- Are rewards points calculated on the spend including or excluding VAT?
- What type of card is a Cledara card?
- What is a virtual card?
- How much does it cost to issue a virtual card?
- How long does it take to issue a virtual card?
- Do I need to activate the virtual card?
- How do I make a payment with a virtual card?
- Can I get a physical Cledara card?
- Will my Cledara virtual card work in other currencies?
- Can Transferwise and similar services be used to send money to my Cledara account?
- How much does Cledara charge for conversion fees?
- I just bought something online and I can see a small charge to my virtual card which is different from what I was expecting to be charged, why is that?
- I have cards that were meant to be topped up today, but my transfer still hasn’t come in. When it comes will they be loaded automatically?
- I want to add a new app but the subscription payment is not due until longtime from now. How should I do it?
- What happens if there is not enough money in my Cledara account?
- How do I contact Cledara?
- Which browsers does Cledara work on?
- I have feedback!