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Frequently Asked Questions
Where is my money held and is it safe?
How is Cledara regulated?
How many cards can I have?
How are rewards points calculated?
Is there a limit to the number of rewards points that I can earn?
Are rewards points calculated on the spend including or excluding VAT?
What type of card is a Cledara card?
What is a virtual card?
How much does it cost to issue a virtual card?
How long does it take to issue a virtual card?
Do I need to activate the virtual card?
How do I make a payment with a virtual card?
Can I get a physical Cledara card?
Will my Cledara virtual card work in other currencies?
Can Transferwise and similar services be used to send money to my Cledara account?
How much does Cledara charge for conversion fees?
I just bought something online and I can see a small charge to my virtual card which is different from what I was expecting to be charged, why is that?
I have cards that were meant to be topped up today, but my transfer still hasn’t come in. When it comes will they be loaded automatically?
I want to add a new app but the subscription payment is not due until longtime from now. How should I do it?
What happens if there is not enough money in my Cledara account?
How do I contact Cledara?
Which browsers does Cledara work on?
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