Two-factor authentication when logging in to Cledara

We’re excited to share with you details of an upgrade to the way you log in to your Cledara account.

New financial regulation makes 2-factor authentication a requirement when logging in to a financial product in the UK and Europe. Soon, after you log in to Cledara with your email and password, you may be asked to complete an additional step in order to confirm your identity.

How will it work?

The process will work just as it does today, with one additional step when you log in to Cledara. It’s very likely that you’ll be familiar with the process if you have 2-factor authentication on other tools that you use.

  1. You will log in to Cledara with your email and password, as you currently do

  2. After successfully logging in, we will send you a code by SMS to your mobile phone that you will need to enter into Cledara to confirm your identity

  3. After you complete this the first time, you won’t be asked to complete this additional step unless you log in from a different location, log in from a different device, or until a period of time has elapsed since your last successful verification

If you haven’t already shared your mobile phone number with us, the system will ask you to add it the next time you log in.

Does this affect anything else?

No, that’s it! The way you use Cledara or make payments with a Cledara card has not changed.

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