Tips for sending your documentation

Are you in the midst of signing up? Or maybe planning ahead and getting your documentation ready for the signup?

If so here are some quick and easy tips that will make your account opening even smoother:

  • Look out for any name mismatches in your documentation (e.g. maiden name instead of married name)
  • Check the validity date of the document
  • Ensure the entirety of the document is visible
  • Try to avoid reflections and highlights in the picture, the easier to read, the better
  • Check the overall image quality of the documents before uploading to ensure legibility
  • When providing proof of address, use a document dated no sooner than three months from today
  • If a document has the page count in the footer, make sure that all pages are included (e.g. page 2 of 8)


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