A randomly generated PIN is attached to each of your physical Spend card to allow for Chip-and-PIN payments.
Below is a step-by-step guide to accessing and changing your physical card PIN.
Feel free to jump to the FAQ section at the bottom if you have specific questions in mind:
What happens if I enter the wrong PIN when making a payment?
What happens if I enter the wrong password when viewing my PIN?
I cannot change or view my own card PIN. What could be wrong?
To know how to view and change card PINs on the Cledara web platform, visit this article.
Step-by-step guide
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To view or change the PIN on the Cledara mobile app, switch to the Cards screen, and swipe until you see the card you are looking for.
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Under the card, click More:
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Under Card settings, you will see the options to view or change PIN:
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If you want to view the PIN, you will first need to enter your Cledara password:
If you have biometrics activated on your device, it will be used for verification instead of your Cledara password.
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Your PIN will only be viewable for 30 seconds. After this time, the screen will automatically close.
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If you want to change your card PIN, you will have to enter your current PIN. PINs can only be 4-digits long.
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You will see confirmation once the PIN has been changed, but your old PIN will be needed for one more step.
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Head to any terminal or shop to make a Chip-and-PIN payment. Enter the old PIN so that the new PIN is verified and loaded on to the card.
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Your new PIN is now set. You can use the updated PIN from now on.
FAQ
What happens if I enter the wrong PIN when making a payment?
You have three attempts to enter the correct PIN. After three unsuccessful attempts, your card will be blocked for 24 hours.
If the PIN is entered incorrectly three more times after the 24-hour block, the card will be permanently blocked. To unblock your card, please contact support@cledara.com.
What happens if I enter the wrong password when viewing my PIN?
After 5 consistently failed attempts, you will be temporarily blocked from accessing the PIN for 5 minutes.
I cannot change or view my own card PIN. What could be wrong?
For security reasons, you cannot change or view your physical card PIN if the card is disabled. Please make sure your card is active before trying to access or change your card PIN.
If your card is disabled by a Spend Admin, it will have to be reactivated by a Spend Admin.