A randomly generated PIN is attached to each of your physical Spend cards to allow for Chip-and-PIN payments.
Below is a step-by-step guide to accessing and changing your physical card PIN. Feel free to jump to the FAQ section at the bottom if you have specific questions in mind:
What happens if I enter the wrong PIN when making a payment?
What happens if I enter the wrong password when viewing my PIN?
I cannot change or view my own card PIN. What could be wrong?
To know how to view and change card PINs in the Cledara mobile app, check out this article.
Step-by-step guide
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As the cardholder, you can view and change the PIN for your physical card by going to Spend > My Cards, and select the relevant card.
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Under the card's Overview tab, you will see the option to View PIN as well as to Change PIN:
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For changing your PIN, please note, you will need to enter the current PIN to verify the change, your PIN will always be 4 digits:
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You will see confirmation once the PIN has been changed, but your old PIN will be needed for one more step.
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Head to any terminal or shop to make a Chip-and-PIN payment. Enter the old PIN so that the new PIN is verified and loaded on to the card.
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Your new PIN is now set. You can use the updated PIN from now on.
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When the card PIN is either viewed or changed, a record of this will be kept in the Change history tab:
Only the cardholder will have the ability to view and change the PIN.
FAQ
What happens if I enter the wrong PIN when making a payment?
You have three attempts to enter the correct PIN. After three unsuccessful attempts, your card will be blocked for 24 hours.
If the PIN is entered incorrectly three more times after the 24-hour block, the card will be permanently blocked. To unblock your card, please contact support@cledara.com.
What happens if I enter the wrong password when viewing my PIN?
After 5 consistently failed attempts, you will be temporarily blocked from accessing the PIN for 5 minutes.
I cannot change or view my own card PIN. What could be wrong?
For security reasons, you cannot change or view your physical card PIN if the card is disabled. Please make sure your card is active before trying to access or change your card PIN.
If your card is disabled by a Spend Admin, it will have to be reactivated by a Spend Admin.