Log in with an authenticator app

Cledara asks for 2-factor authentication (2FA) in the following login scenarios, whichever comes first:

• every 30 days in the same browser on the same device
• whenever you log in with a new device
• whenever you log in with a new browser

Switching the 2FA method

There are 2 ways to complete the second-factor authentication upon login: SMS code or Authenticator app.

Your Admins can define how your team authenticates on the 2FA prompt in Settings > Security > 2FA:

Set up the authenticator app

Once "Authenticator app" is selected as the Login 2FA method, your workspace users will only need to follow 3 simple steps to set up their authenticator app the first time they log into your workspace:

1. Open the authenticator app of your choice. Either scan the QR code or enter a setup key provided in the app. Here's a mock-up of what it looks like:

   

2. In Cledara, click Next.
3. You will see a field to enter a one-time code. Check your authenticator app and enter the time-based code shown there. Then click Log In in Cledara to access your workspace: