Log in with an authenticator app

Cledara asks for 2-factor authentication (2FA) in the following login scenarios, whichever comes first:

  • every 30 days in the same browser on the same device
  • whenever you log in with a new device
  • whenever you log in with a new browser

Switching the 2FA method

There are 2 ways to complete the second-factor authentication upon login: SMS code or Authenticator app.

Your Admins can define how your team authenticates on the 2FA prompt in Settings > Security > 2FA:

Screenshot 2023-10-03 at 12.24.15.png

Set up the authenticator app

Once "Authenticator app" is selected as the Login 2FA method, your workspace users will only need to follow 3 simple steps to set up their authenticator app the first time they log into your workspace:

  1. Open the authenticator app of your choice. Either scan the QR code or enter a setup key provided in the app. Here's a mock-up of what it looks like:

    CleanShot 2023-10-03 at 17.04.43@2x.png

  2. In Cledara, click Next.
  3. You will see a field to enter a one-time code. Check your authenticator app and enter the time-based code shown there. Then click Log In in Cledara to access your workspace: 
    Screenshot (1).png

Heads up: In-app authentications and support requests verifications are still done through one-time SMS codes. Therefore, your users will still have to register and verify a phone number when they create their account.

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